/mcpTable 339: Fields in Route_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT Number of agents for the route currently in the talking state AgentsTalking NULL DBINT Sum of answer wait time in seconds for all calls offered to the route during the current half-hour interval. AnswerWaitTimeHalf NULL DBINT Sum of answer wait time in seconds for all calls offered to the route during the rolling five-minute interval. AnswerWaitTimeTo5 NULL DBINT Sum of answer wait time in seconds for all calls offered to the route since midnight. AnswerWaitTimeToday NULL DBINT Average delay time of abandoned calls in queue for the route during the rolling five-minute interval: DelayQAbandTimeTo5 / CallsAbandQTo5. AvgDelayQAbandTo5 NULL DBINT Average delay for calls to the route currently in queue. AvgDelayQNow NULL DBINT Average handle time in seconds for calls to the route ending during the rolling five-minute interval: HandleTimeTo5 / CallsHandledTo5. AvgHandleTimeTo5 NULL DBINT Average answer wait time for all calls offered to the route during the rolling five-minute interval: AnswerWaitTimeTo5 / CallsAnsweredTo5. AvgSpeedAnswerTo5 NULL DBINT Average talk time in seconds for calls to the route ending during the rolling five-minute interval: TalkTimeTo5 / CallsHandledTo5. AvgTalkTimeTo5 NULL DBINT Number of calls to this route abandoned while in queue or ringing during the current half-hour interval. CallsAbandQHalf NULL DBINT Number of calls to the route abandoned while in queue or ringing during the rolling five-minute interval. CallsAbandQTo5 NULL DBINT Number of calls to this route abandoned while in queue or ringing since midnight. CallsAbandQToday NULL DBINT Number of calls to the route answered by agents during the current half-hour interval. CallsAnsweredHalf NULL DBINT Number of calls to the route answered by agents during the rolling five-minute interval. CallsAnsweredTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 402 All Tables Route_Real_Time