/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls that were abandoned and de-queued from this precision queue. When a call is queued to multiple precision queues and abandoned, the CallsAbandQ field is incremented for one precision queue and CallsAbandDequeued is incremented for all of the other precision queues. The precision queue that is charged with the abandon is the one to which the call had been continuously queued to the longest at the time of the abandon. Usually, this would be the first precision queue the script queued the call to, unless a more complicated dequeue, queue, or requeue scenario changes the order. The term "continuously queued" means that if a call is queued to a group, later dequeued, and still later requeued, the earlier time in queue is not used in determining which group the abandon is charged against. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to precision queue. This value is set by the call router. CallsAbandDequeued NULL DBINT In the reporting interval, the number of calls abandoned after they have been routed to the agent desktop and before they have been answered (for example, Abandon Ringing). This field is applicable for Unified CCE systems and for systems where calls are translation-routed to Skill Groups. CallsAbandToAgent NULL DBINT Number of calls queued to the group by the CallRouter that were abandoned during the half- hour interval. This field is set by the CallRouter. CallsAbandQ NULL DBINT Number of calls answered by this precision queue across all peripherals. CallsAnswered NULL DBINT The number of calls that were de-queued from this precision queue to be routed to another Skill Group or precision queue in the reporting interval. This field is also incremented when a call is de-queued via Cancel Queue node. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. CallsDequeued Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 409 All Tables Router_Queue_Interval