/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls routed or queued for the Precision Queue in the reporting interval. This value is set by the Call Router. This fields does not include local ACD calls, not routed by Unified ICM. Such calls are counted in the CallsOffered field of Skill_Group tables. Note CallsOffered = CallsAbandToAgent + CallsHandled + CallsDequeued + RedirectNoAnsCalls + RouterError + CallsAbandQ + CallsAbandDequeued. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. This value is incremented by: • CallType short calls that are counted as abandoned for Skill Groups. (There is no short call count in the Skill_Group_Real_Time table.) • Calls that are cancelled bis Cancel Queue node and re-queued to the same Skill Group. • Calls that are routed to a Skill Group, re-queried, and re-queued to the same Skill Group CallsOffered NOTNULL DBSMALLDATE The date and time at the start of the reporting interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger database has NULL for this column. DbDateTime NULL DBINT The summation of time spent waiting in queue with this skill group by callers that abandon before being routed to an agent. DelayQAbandTime NULL DBINT The value represents the number of calls that reached an agent's terminal and been redirected on failure to answer in this Precision Queue during the current reporting interval. RedirectNoAnsCalls NULL DBINT The value represents the number of inbound routed calls answered and wrap-up completed by agents associated with this Precision Queue during the reporting interval. This field is applicable for Unified CCE. A handled call is either: • An incoming routed call that was answered by an agent and then completed. • A non-voice task that the agent started working on then completed. A handled call or task is completed when the agent associated with the call or task finishes the wrap-up work associated with the call or task. CallsHandled Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 410 All Tables Router_Queue_Interval