/mcpKeys and NULL Option Data Type Description Name NULL DBINT The value represents the number of abandoned short calls. If the call abandons before the Abandon Call Wait Time threshold, the call is reported as a short call. For every abandoned short call, the value is incremented by 1. FutureUseInt1 NULL DBINT Reserved for future use. FutureUseInt2 NULL DBINT Reserved for future use. FutureUseInt3 NULL DBINT Reserved for future use. FutureUseInt4 NULL DBINT Reserved for future use. FutureUseInt5 NULL DBINT The maximum number of calls queued for this precision queue during this interval. Calls queued against multiple skill groups are included in the count for each skill group to which the calls are queued. MaxCallsQueued NULL DBINT The longest a call had to wait before being answered, abandoned, or otherwise ended. This includes time in the network queue, local queue, and ringing at the agent if applicable. MaxCallWaitTime NULL DBINT Number of calls offered in step 1. OfferedStep1 NULL DBINT Number of calls offered in step 2. OfferedStep2 NULL DBINT Number of calls offered in step 3. OfferedStep3 NULL DBINT Number of calls offered in step 4. OfferedStep4 NULL DBINT Number of calls offered in step 5. OfferedStep5 NULL DBINT Number of calls offered in step 6. OfferedStep6 NULL DBINT Number of calls offered in step 7. OfferedStep7 NULL DBINT Number of calls offered in step 8. OfferedStep8 NULL DBINT Number of calls offered in step 9. OfferedStep9 NULL DBINT Number of calls offered in step 10. OfferedStep10 NULL DBINT Reserved for future use. PrecisionQueueID NULL DBINT The total number of pick requests successfully routed by the precision queue. PickRequests NULL DBINT The total number of pull requests successfully routed by the precision queue. PullRequests NULL DBINT Number of pick requests resulting in an error. PickErrors NULL DBINT Number of pull requests resulting in an error. PullErrors Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 411 All Tables Router_Queue_Interval