/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls queued to the group by the CallRouter during the reporting interval. This field is set by the CallRouter. QueueCalls NOTNULL DBINT Currently not used, set to zero (0). RecoveryDay NOTNULL DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey NULL DBINT The value indicates Half Hour boundary interval (0 - 47). Two 15 minute interval records will have a unique half hour boundary value. ReportingHalfHour NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The valid values are 30 (default) or 15. ReportingInterval NULL DBINT Number of calls sent to an agent using this precision queue. RoutedToAgent NULL DBINT The number of calls that resulted in an error condition in the reporting interval. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. A few examples of error condition are: • CCE Script implementation is unable to find a target for the call due to any scripting or configuration error. • The system is unable to route the call to the identified Agent for any error in the network or device. • Calls with mis-configured labels do not use default routing; for example, when a route has not been defined. RouterError Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 412 All Tables Router_Queue_Interval