/mcpKeys and NULL Option Data Type Description Name NULL DBINT The total number of calls of this precision queue abandoned within the service level threshold during the reporting interval. For Router queue Interval, ServiceLevelCallsAband is calculated from when the call is queued to a precision queue, to when the call is abandoned. The number of calls that abandoned within the precision queue ServiceLevel threshold in the reporting interval. Calls may abandon while in the precision queue, or they may abandon after they have been routed to a precision queue. Calls that abandon after they are routed to a precision queue are identified by TCD records with abandoned call disposition. If the call is queued and abandons before it is routed to any precision queue (within the ServiceLevel threshold), the router increments this value for all the precision queues this call was queued for. If the call abandons after it is routed to a precision queue, that precision queue will have ServiceLevelCallsAband incremented. Other precision queues will have ServiceLevelCallsDequeued incremented. Dequeuing the call via cancel node has no impact on ServiceLevelCallsAband. Note This field is relevant to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsAband NULL DBINT The number of queued calls de-queued from a precision queue within the skill ServiceLevel threshold in the reporting interval. Calls may be de-queued via Cancel Queue node or de-queued from this Skill Group to be routed to a different Skill Group. Note: This field is relevant to the Unified CCE environment only. Note: With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsDequeue Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 414 All Tables Router_Queue_Interval