/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls routed or queued for a precison queue in the reporting interval. Includes the following categories of calls: • Calls that are answered within the ServiceLevel threshold • Calls that are abandoned within the ServiceLevel threshold • Calls that are redirected within the ServiceLevel threshold (this is consistent with Call Type ServiceLevel) • Calls that are not complete after the ServiceLevel threshold has passed (that is, calls queued longer than the Service Level threshold). Note ServicelevelCallsOffered field, calls that encountered an error are counted, irrespective of how the calls ended (within or beyond the threshold). You can use the RouterError field to exclude all the erroneous calls and ServiceLevelError field to exclude erroneous calls before threshold.Note: This field is relevant to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsOffered NULL DBINT The calls that ended in Error state within the precision queue Service Level threshold during the reporting interval Note This field is relevant to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelError NULL DBINT The calls that redirected on no answer within the Service Level threshold during the reporting interval. These calls are part of the ServiceLevelCallsOffered. Note: This field is relevant to the Unified CCE environment only. Note: With the existence of a network VRU, this value includes time in the network queue. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. ServiceLevelRONA NULL DBINT Number of calls skipped due to Consider If in step 1. SkipStep1 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 415 All Tables Router_Queue_Interval