/mcpKeys and NULL Option Data Type Description Name NULL DBINT Indicates how many non-ACD calls the agent initiated on one of the non-ACD lines. Only populated when Multiline feature is enabled. NonACDLineCallsOutCount NULL DBINT Indicates how much time the agent spent on non-ACD calls that the agent answered on the non-ACD lines. This time includes the time from answered until the call ended. Only populated when Multiline feature is enabled. Only applies to Unified CCE. NonACDLineCallsInTime NULL DBINT Indicates how much time the agent spent on non-ACD calls that the agent initiated on the non-ACD lines. This time includes the time from when the call was initiated until the call ended whether the call was answered. Only populated when Multiline feature is enabled. Only applies to Unified CCE. NonACDLineCallsOutTime NULL DBINT The total number of pick requests picked by this agent in the reporting interval. PickRequests NULL DBINT The total number of pull requests picked by this agent in the reporting interval. PullRequests NULL DBINT Number of pick requests resulting in an error either due to routing failure or those that abandon/ terminate before being delivered to Agent's inbox. PickErrors NULL DBINT Number of pull requests resulting in an error either due to routing failure or those that abandon / terminate before being delivered to Agent's inbox. PullErrors AK-1 NOTNULL DBFLT8 A unique ID assigned to each record and used internally by the Unified ICM and Unified CCE Enterprise software to track the record. RecoveryKey NULL DBINT The value indicates half-hour boundary interval (0 to 47). Two 15-minute interval records have unique half hour boundary values. ReportingHalfHour NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The valid values are 30 (default) or 15. ReportingInterval NULL DBINT Reserved for future use. Reserved1 NULL DBINT Reserved for future use. Reserved2 NULL DBINT Reserved for future use. Reserved3 NULL DBINT Reserved for future use. Reserved4 NULL DBFLT4 Reserved for future use. Reserved5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 38 All Tables Agent_Interval