/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of seconds in the reporting interval that this agent was routable for this MRD. RoutableInMRDTime NULL DBINT Number of calls queued to the agent by the CallRouter that were abandoned during the reporting interval. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. RouterCallsAbandQ NULL DBINT Number of calls queued to the agent by the CallRouter during the reporting interval. RouterQueueCalls NULL DBINT The count of calls routed or queued to the agent in the reporting interval. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. RouterCallsOffered NULL DBINT The count of calls abandoned after they have been routed to an agent, during the reporting interval. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. This field is applicable to Unified CCE. RouterCallsAband NULL DBINT This value is incremented when a call is dequeued from an agent and routed to another agent in the reporting interval. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. RouterCallsDequeued NULL DBINT For systems that use the Router Requery feature, this is the count of requery events for the call in the reporting interval. For systems using Ring on No Answer (RONA), this is the count of TCDs with call disposition of DBCDF_REDIRECTED. If a system has both configurations, both events increment this field. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. This field is applicable to Unified CCE. RouterCallsRedirected NULL DBINT The count of calls that the agent answers in this Skill Group in the reporting interval. This field is valid only if calls are routed directly to an agent, by either the Queue-to-Agent node or the Send-to-Agent node in the routing script. This field is applicable to Unified CCE. RouterCallsAnswered Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 39 All Tables Agent_Interval