Keys and
NULL
Option
Data Type
Description
Name
NULL
DBINT
The number of calls this agent handles during the reporting
interval. This reflects the number of calls that were sent to this
agent that have the Handled type of Call Disposition Flag value
- For systems that use the Router Requery feature, this is the
count of requery events for the call in the reporting interval. This
field is valid only if calls are routed directly to an agent, by either
the Queue-to-Agent node or the Send-to-Agent node in the
routing script. This field is applicable to Unified CCE.
RouterCallsHandled
NULL
DBINT
The number of calls that result in an error condition in the
reporting interval. This field is valid only if calls are routed
directly to an agent, by either the Queue-to-Agent node or the
Send-to-Agent node in the routing script.
See Rotuer Error Codes for the complete list of RouterError
codes.
RouterError
PK
NOTNULL
DBINT
Identifies the agent.
SkillTargetID
PK
NOTNULL
DBINT
The Central Controller’s time zone for the date and time. The
value is the offset in minutes from UTC (formerly GMT).The
value is negative for time zones to the east of UTC and positive
for time zones to the west of UTC.
TimeZone
NULL
DBINT
Total time, in seconds, the agent spent talking on internal calls
during the reporting interval. Only defined for voice media. For
non-voice media, this is set to zero.
TalkOtherTime
Agent_Logout
This table is one of the Agent Detail tables in the Skill Target categor (see Skill Target, on page 635). To see
database rules for these tables, see Skill Target Tables, on page 702.
Central database only. Each row provides statistics for an agent's session. A session begins when an agent
first logs in to the system and ends when the agent logs out.
Related Tables
• Agent, on page 17 (through SkillTargetID)
• Media_Routing_Domain, on page 305 (through MRDomainID)
Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
40
All Tables
Agent_Logout