McDewey

Keys and NULL Option Data Type Description Name PK NOT NULL DBINT Identifies the agent. SkillTargetID PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone Agent_Real_Time This table is one of the Agent Detail tables in the Skill Target category. For more information, see Skill Target, on page 635. To see database rules for these tables, see Skill Target Tables, on page 702. Local database only. Each row in the table is for an agent and MRD pair currently logged in. For example, if the agent was logged into three MRDs, then the agent has three rows in the table. Related tables • Agent, on page 17 (through SkillTargetID) • Media_Routing_Domain, on page 305 (through MRDomainID) • Precision_Queue, on page 346 (through PrecisionQueueID) • Service, on page 452 (ServiceSkillTargetID maps to Service.SkillTargetID) • Skill_Group, on page 493 (SkillGroupSkillTargetID maps to SkillGroup.SkillTargetID) Table 18: Index - Agent_Real_Time Table index_keys index_description index_name SkillTargetID, MRDomainID Primary key XPKAgent_Real_Time Table 19: Fields in Agent_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT Reserved for future use. AgentStatus NULL DBINT The current real time state of the agent with respect to this MRD. To see Agent State values, see AgentState, on page 654. AgentState Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 42 All Tables Agent_Real_Time