McDewey

Keys and NULL Option Data Type Description Name NULL DBINT The agent's availability status with respect to the MRD: • 0 = Not Available • 1 = ICM Available • 2 = Application Available AvailableInMRD NULL DBINT The number of tasks associated with this MRD on which this agent is currently working. CallInProgress NULL DBINT The campaign ID for the campaign associated with this call. This field is populated when the call is answered by an agent. Note This field is applicable to Outbound Option only CampaignID NULL varchar(30) The account number of the caller with whom the agent is speaking. This field is populated when the call is answered by an agent. Note This field is applicable to Outbound Option only. CustomerAccountNumber NULL VTELNO20 The phone number of the caller with whom the agent is speaking. This field is populated when the call is answered by an agent. Note This field is applicable to Outbound Option only. CustomerPhoneNumber NOT NULL DBDATETIME The Central Controller date and time at the start of the interval. DateTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 43 All Tables Agent_Real_Time