/mcpKeys and NULL Option Data Type Description Name NULL DBDATETIME The date and time of the agent last mode change in this MRD. An agent has a mode with respect to each Media Routing Domain the agent is logged in to. These modes are either routable or not routable. If the mode is routable, the Unified ICM controls the agent and assigns tasks to the agent. When an agent is routable for an MRD, an application instance (for example, Email and Web Manager) will not allow the agent to work on a task unless Unified ICM assigns the task. If the mode is not routable, the application instance (for example: Email and Web Manager) will not allow the agent to work on a task unless Unified ICM assigns the task. For Email and Web Manager, an agent mode never changes. Each agent is always routable. An agent mode is always routable with respect to the voice MRD. DateTimeLastModeChange NULL DBDATETIME Date and time of the agent's last state change in this MRD. DateTimeLastStateChange NULL DBDATETIME Date and time the agent logged on to this MRD. Date and time of the agent's last state change in this MRD. DateTimeLogin NULL DBDATETIME The date and time of the agent's last task level change in this MRD. Chat agents have a maximum number of open slots. The task level changes when the number of open slots changes as a result of the number of calls in progress changing (the number of open slots = the maximum number of tasks - calls in progress). This applies to all other agents as well, however, the task level is always 0 or 1. DateTimeTaskLevelChange Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 44 All Tables Agent_Real_Time