/mcpKeys and NULL Option Data Type Description Name NULL DBINT Destination type of outbound call on which the agent is currently working: • 0 = None • 1 = ACD • 2 = Direct • 3 = For predictive and progressive mode OB calls • 4 = For outbound reservation call • 5 = For Preview and Direct Preview mode OB calls Destination NULL DBINT Direction of call on which the agent is currently working: • NULL= None • 0 = None • 1 = In (non-voice tasks are always inbound) • 2 =Out • 3 = Other In • 4 = Other Out/Direct Preview • 5 = Outbound Reserve • 6 = Outbound Preview • 7 = Outbound Predictive/Progressive Direction NULL varchar(32) Extension on which the agent is currently working. Extension NULL DBINT Reserved for future use FutureUseInt1 NULL DBINT Reserved for future use FutureUseInt2 NULL DBINT Reserved for future use FutureUseInt3 NULL DBINT Reserved for future use FutureUseInt4 NULL DBINT Reserved for future use FutureUseInt5 NULL DBINT The maximum number of tasks associated with this Media Routing Domain on which this agent can work simultaneously. MaxTasks Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 45 All Tables Agent_Real_Time