/mcpKeys and NULL Option Data Type Description Name NULL DBINT The average talk time in seconds for calls to the service during the five-minute interval. Talk time includes the time that calls were in a talking or hold state. It is populated with the TalkTime and HoldTime associated with call to the service or route. The field is updated in the database when all after-call work associated with the calls is completed. AvgTalkTimeTo5 NULL DBINT Number of calls to this service abandoned since midnight. CallsAbandQToday NULL DBINT Number of calls to the service answered by agents during the five-minute interval. CallsAnsweredTo5 NULL DBINT Number of calls to the service answered by agents since midnight. CallsAnsweredToday NULL DBINT Number of calls handled for the service ending during the five-minute interval. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 NULL DBINT Number of calls handled to completion by the service since midnight. CallsHandledToday NULL DBINT Number of incoming calls to this service since midnight. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). CallsIncomingToday NULL DBINT Number of inbound and outbound calls that had previously been offered (for example, calls being played an announcement, queued calls, or connected calls) and are currently being handled for the service. CallsInProgress NULL DBINT Number of calls to the service that were removed from queue during the five-minute interval (used to calculate expected delay). CallsLeftQTo5 NULL DBINT Number of calls offered to the service during the five-minute interval. CallsOfferedTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 459 All Tables Service_Five_Minute