/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of incoming calls plus internal calls offered to this service since midnight. CallsOfferedToday NULL DBINT Calls in queue for the service at the peripheral at the end of the five-minute interval. A call that queues multiple times will be counted as queued once for the service. CallsQNow NULL DBINT Number of calls the system software routed to this service since midnight. CallsRoutedToday PK NOT NULL DBSMALLDATE Date and time at the start of the five-minute interval. DateTime NULL DBFLT4 Predicted delay for any new call added to the service queue at the end of the five-minute interval. This is valid only if no agents are available. ExpectedDelay NULL DBINT Number of seconds the longest available agent for the service had been available as of the end of the five-minute interval. If no agent was available, the value is 0. LongestAvailAgent NULL DBINT Length of time that longest call in the queue for the service had been there at the end of the five-minute interval. LongestCallQ NULL DBINT Number of calls the peripheral re-targeted, or overflowed, into the service during the five-minute interval. The system software keeps counts of the number of calls moved out of each service or route (overflowed out) and moved into each service or route (overflowed in). OverflowInTo5 NULL DBINT Number of calls the peripheral retargeted, or overflowed, out of the service during the five-minute interval. The system software keeps counts of the number of calls moved out of each service or route (overflowed out) and moved into each service or route (overflowed in). OverflowOutTo5 NULL DBFLT4 Service level for the service during the rollingfive-minute interval, as calculated by the peripheral. PeriphServiceLevelTo5 NULL DBFLT4 Service level for the service since midnight, as calculated by the peripheral. PeriphServiceLevelToday NOT NULL DBINT Currently not used, set to zero (0). RecoveryDay Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 460 All Tables Service_Five_Minute