McDewey

Keys and NULL Option Data Type Description Name AK-1 NOT NULL DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey NULL DBINT Number of calls to the service abandoned within the service level during the five-minute interval. ServiceLevelAbandTo5 NULL DBINT Number of calls to the service abandoned within the service level since midnight. ServiceLevelAbandToday NULL DBINT Number of calls to the service answered or abandoned during the five-minute interval. ServiceLevelCallsOfferedTo5 NULL DBINT Number of calls to the service answered or abandoned since midnight. ServiceLevelCallsOfferedToday NULL DBINT Number of calls to the service that had been in queue longer than the service level threshold at the end of the five-minute interval. ServiceLevelCallsQHeld NULL DBINT Number of calls to the service handled within the service level during the five-minute interval. ServiceLevelCallsTo5 NULL DBINT Number of calls to the service handled within the service level today. ServiceLevelCallsToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 461 All Tables Service_Five_Minute