/mcpKeys and NULL Option Data Type Description Name NULL DBFLT4 Service level during the five-minute interval. This is derived from ServiceLevelCallsTo5 and ServiceLevelCallsOfferedTo5. There are three types of service level calculations, and they are determined by the Service Level type chosen in configuration. They are: 1. Ignore Abandoned Calls ServiceLevel = ServiceLevelCalls / (ServiceLevelCallsoffered
Abandoned Calls have Negative Impact ServiceLevel = ServiceLevelCalls / ServiceLevelCallsoffered - RouterCallsDequeued) 3. Abandoned Calls have Positive Impact ServiceLevel = (ServiceLevelCalls + ServiceLevelCallsAband) / (ServiceLevelCallsoffered - RouterCallsDequeued) Note This field is relevant to the Unified CCE environment only. ServiceLevelTo5 NULL DBFLT4 Cumulative service level for the service since midnight. This is derived from ServiceLevelCallsToday and ServiceLevelCallsOfferedToday. ServiceLevelToday PK, FK NOT NULL DBINT Foreign key from the Service table. SkillTargetID PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NULL DBINT This field is not currently used. Unused1 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 462 All Tables Service_Five_Minute