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Service_Interval This section describes the Service Interval table. Table 397: Fields in Service_Interval Table Keys and NULL Option Data Type Description Name YES DBINT Number of AutoOut (predictive) calls made by this service that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. AutoOutCalls YES DBINT Total handle time, in seconds, for AutoOut (predictive) calls handled this service that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The AutoOutCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. AutoOutCallsTime YES DBINT Total talk time, in seconds, for AutoOut (predictive) calls handled by the service that ended during the reporting interval. This value includes the time spent from the call being initiated to the time the agent begins after-call work for the call. It is based on TalkTime. It therefore includes the HoldTime associated with the call. AutoOutCallsTalkTime is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. AutoOutCallsTalkTime YES DBINT Number of ended AutoOut (predictive) calls that this service has placed on hold at least once. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. AutoOutCallsOnHold Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 463 All Tables Service_Interval