/mcpKeys and NULL Option Data Type Description Name YES DBINT Longest time in seconds a call was in queue for the service before being abandoned during the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. LongestCallAbandTime YES DBINT Longest time in seconds a call was in queue for the service before being abandoned during the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. LongestCallDelayQTime YES DBINT Valid for multimedia only. The number of tasks whose Start Task Timeout Period expired in this reporting interval. NumMissingTasks YES DBINT Number of calls that the peripheral re-targeted, or overflowed, into this service during the reporting interval. The system software keeps counts of the number of calls moved out of each service or route (overflowed out) and moved into each service or route (overflowed in). Not valid for Unified CCE. OverflowIn YES DBINT Number of calls that the peripheral re-targeted, or overflowed, out of this service during the reporting interval. The system software keeps counts of the number of calls moved out of each service or route (overflowed out) and moved into each service or route (overflowed in). Not valid for Unified CCE. OverflowOut YES DBINT Number of offered calls used in the peripheral service level calculation for the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. PeriphServiceLevelOffer YES DBFLT4 Peripheral service level during the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. PeriphServiceLevel YES DBINT Number of calls to the service answered within the service level, as counted by the peripheral, during the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. PeriphServiceLevelCalls YES DBINT Number of outbound Preview calls made by this service that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. PreviewCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 468 All Tables Service_Interval