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Keys and NULL Option Data Type Description Name YES DBINT Total handle time, in seconds, for outbound Preview calls handled by this service that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. PreviewCallsTime YES DBINT Total talk time, in seconds, for outbound Preview calls handled by this service that ended during the reporting interval. This value includes the time spent from the call being initiated to the time the agent begins after-call work for the call. It is based on TalkTime from Termination_Call_Detail. It therefore includes the HoldTime associated with the call. PreviewCallsTalkTime is counted when the after-call-work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. PreviewCallsTalkTime YES DBINT Number of ended outbound Preview calls that this service placed on hold at least once. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid forUnified CCE. PreviewCallsOnHold YES DBINT Number of seconds outbound Preview calls were placed on hold this service during the reporting interval. This data element is based on HoldTime. The value is counted when the after-call work associated with the call (if any) has completed, and the database is updated every reporting. Not currently used for Outbound Option. Not valid for Unified CCE. PreviewCallsOnHoldTime AK1, NOT NULL DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey NOT NULL DBINT Currently not used, set to zero (0). RecoveryDay Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 469 All Tables Service_Interval