/mcpKeys and NULL Option Data Type Description Name IE2, NULL DBINT The value indicates Half Hour boundary interval (0 to 47). Two 15 minute interval records have a unique half hour boundary value. ReportingHalfHour IE3, NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The valid values are 30 (default) or 15. ReportingInterval YES DBINT Not currently used. ReserveCalls YES DBINT Not currently used. ReserveCallsTime YES DBINT Not currently used. ReserveCallsTalkTime YES DBINT Not currently used. ReserveCallsOnHold YES DBINT Not currently used. ReserveCallsOnHoldTime YES DBINT Number of calls that rang at an agents terminal and redirected on failure to answer in this service during the current reporting interval. RedirectNoAnsCalls YES DBINT Reserved for future use. Reserved1 YES DBINT Reserved for future use. Reserved2 YES DBINT Reserved for future use. Reserved3 YES DBINT Reserved for future use. Reserved4 YES DBFLT4 Reserved for future use. Reserved5 PK2, NOT NULL DBINT The SkillTargetID of this service. Foreign key from the Service table. SkillTargetID YES DBFLT4 Service level for the service during the reporting interval. For non-voice tasks and for Unified CCE calls, the ServiceLevelType is always set to ignore abandoned calls. ServiceLevel YES DBINT Number of calls to the service answered within the service level threshold during the reporting interval. Not valid for Unified CCE. ServiceLevelCalls YES DBINT Number of calls to the service abandoned within the service level threshold during the reporting interval. Set to zero for Unified CCE voice tasks and for non-voice tasks. ServiceLevelAband Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 470 All Tables Service_Interval