/mcpKeys and NULL Option Data Type Description Name YES DBINT Number of calls to the service that had service level events during the reporting interval. Not valid for Unified CCE. ServiceLevelCallsOffered YES DBINT Number of calls to the service during the reporting interval that were too short to be considered abandoned. A call is determined to be a short call if it is abandoned before the Abandoned Call Wait Time expired. Short calls are not considered abandoned and they are not accounted for in any of the Unified ICM abandoned calls calculations. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. ShortCalls YES DBINT Time, in seconds, accumulated by calls that were too short to be counted as abandoned during the reporting interval. These calls were abandoned before the abandoned call wait time expired. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. ShortCallsTime YES DBINT Service Level Type used to calculate Service level for this interval. Not currently used for Outbound Option. Not valid forUnified CCE. ServiceLevelType PK3, NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone YES DBINT Number of calls transferred into the service during the reporting interval. This count includes consultative transfers and blind transfers to the service. The count is populated in the database when the after-call work associated with the call (if any) is finished. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. TransferInCalls YES DBINT Number of calls transferred out of the service during the reporting interval. This count includes consultative transfers and blind transfers made from the service. The count is populated in the database when the after-call work associated with the call (if any) is finished. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. TransferOutCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 471 All Tables Service_Interval