/mcpTable 403: Fields in Service_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT Number of service agents currently in the talking state. AgentsTalking NULL DBINT Sum of answer wait time in seconds for all incoming calls to the service during the current half-hour interval. AnswerWaitTimeHalf NULL DBINT Sum of answer wait time in seconds for all incoming calls to the service during the rolling five-minute interval. AnswerWaitTimeTo5 NULL DBINT Sum of answer wait time in seconds for all incoming calls to the service since midnight. AnswerWaitTimeToday NULL DBINT Number of AutoOut (predictive) calls made by agents for this service that ended during the current half-hour interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsHalf NULL DBINT Number of agents currently talking on AutoOut (predictive) calls for the service. Unsupported for Outbound Option. AutoOutCallsNow NULL DBINT Number of ended AutoOut (predictive) calls that agents in the service have placed on hold at least once during the current half-hour interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldHalf NULL DBINT Number of seconds that AutoOut (predictive) calls were placed on hold by agents in the skill group during the current half-hour interval. This data element is based on HoldTime. The value is updated in the database when the after-call work associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldTimeHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 475 All Tables Service_Real_Time