/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total handle time, in seconds, for AutoOut (predictive) calls handled by agents for this service that ended in the rolling five-minute window. Handle time includes WorkTime, TalkTime, and HoldTime. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldTimeTo5 NULL DBINT Number of seconds AutoOut (predictive) calls were placed on hold by agents for this service since midnight. This data element is based on HoldTime. The value is updated in the database when the after-call work associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldTimeToday NULL DBINT Total number of AutoOut (predictive) calls made for this service that ended in the rolling five-minute window. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldTo5 NULL DBINT Number of ended AutoOut (predictive) calls that agents for this service have placed on hold at least since midnight. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsOnHoldToday NULL DBINT Total talk time, in seconds, for AutoOut (predictive) calls handled by the service that ended during the current half-hour interval. This value includes the time spent from the call being initiated to the time the agent begins after-call work for the call. It is based on TalkTime. It therefore includes the HoldTime associated with the call. AutoOutCallsTalkTime is updated in the database when the after-call work time associated with the call (if any) has completed.. Unsupported for Outbound Option. AutoOutCallsTalkTimeHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 476 All Tables Service_Real_Time