/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls answered by service agents since midnight. CallsAnsweredToday NULL DBINT Number of calls handled for this service during the current half-hour interval. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A call associated with Outbound Option that the agent answered, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledHalf NULL DBINT Number of calls to the service handled during the rolling five-minute interval. CallsHandledTo5 NULL DBINT Number of calls handled for this service since midnight. CallsHandledToday NULL DBINT Number of incoming calls for this service during the current half-hour interval. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). CallsIncomingHalf NULL DBINT Number of incoming calls to the service during the rolling five-minute interval. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). CallsIncomingTo5 NULL DBINT Number of incoming calls for this service since midnight. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). CallsIncomingToday NULL DBINT Number of incoming calls for the service currently in progress. CallsInNow NULL DBINT Number of inbound and outbound calls currently that had previously been offered (for example, calls being played an announcement, queued calls, or connected calls) and are currently being handled for the service. CallsInProgress Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 480 All Tables Service_Real_Time