/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls to the service that were removed from queue during the rolling five-minute interval (used to calculate expected delay). CallsLeftQTo5 NULL DBINT Number of incoming calls plus internal calls offered to this service during the current half-hour interval. CallsOfferedHalf NULL DBINT Number of calls offered to the service during the rolling five-minute interval. CallsOfferedTo5 NULL DBINT Number of incoming calls plus internal calls offered to this service since midnight. CallsOfferedToday NULL DBINT Number of outbound calls made by agents for the service during the current half-hour interval. CallsOutHalf NULL DBINT Number of outbound calls by agents for the service that are currently in progress. CallsOutNow NULL DBINT Number of outbound calls made by agents for the service during the rolling five-minute interval. CallsOutTo5 NULL DBINT Number of outbound calls made by agents for the service since midnight. CallsOutToday NULL DBINT Number of calls in queue for the service now at the peripheral. CallsQNow NULL DBINT Total time of all calls to the service currently in queue. CallsQNowTime NULL DBINT Number of calls routed to this service by the system software for the current half-hour interval. CallsRoutedHalf NULL DBINT Number of calls routed to this service by the system software since midnight. CallsRoutedToday NULL DBINT Number of calls offered to the service but not otherwise accounted for during the current half-hour interval. These are calls that do not fit into the criteria for handled, abandoned, or transferred calls. They were terminated for other reasons, which may include drop/no answer, forced busy, or timed out. CallsTerminatedOtherHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 481 All Tables Service_Real_Time