/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls offered to the service but not otherwise accounted for during the rolling five-minute interval. These are calls that do not fit into the criteria for handled, abandoned, or transferred calls. They were terminated for other reasons, which may include drop/no answer, forced busy, or timed out. CallsTerminatedOtherTo5 NULL DBINT Number of offered to the service but not otherwise accounted for since midnight. These are calls that do not fit into the criteria for handled, abandoned, or transferred calls. They were terminated for other reasons, which may include drop/no answer, forced busy, or timed out. CallsTerminatedOtherToday NOT NULL DBDATETIME Central Controller date and time that this data was last updated. DateTime NULL DBINT Sum of delay time of all calls to the service abandoned in queue during the rolling five-minute interval. DelayQAbandTimeTo5 NULL DBFLT4 Predicted delay for any new call added to the service queue. This is valid only if no agents are available. ExpectedDelay NULL DBINT Total handle time in seconds for calls to the service ending during the current half-hour interval. HandleTimeHalf NULL DBINT Total handle time in seconds for calls to the service ending during the rolling five-minute interval. HandleTimeTo5 NULL DBINT Total handle time in seconds for calls to the service since midnight. HandleTimeToday NULL DBINT The total hold time in seconds for calls to the service that ended during the current half-hour interval. HoldTimeHalf NULL DBINT The total hold time in seconds for calls to the service that ended during the rolling five-minute interval. HoldTimeTo5 NULL DBINT The total hold time in seconds for calls to the service that ended since midnight. HoldTimeToday NULL DBDATETIME Time that the longest available agent for the service became available. LongestAvailAgent NULL DBDATETIME Time that the longest call in the queue for the service was put there. LongestCallQ Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 482 All Tables Service_Real_Time