/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls the peripheral overflowed into this service during the current half-hour interval. OverflowInHalf NULL DBTINYINT The service accepts overflow in calls if the delay for the longest delayed call is less then this value. If 0, the service always accepts overflow in calls; if 127, the service never accepts overflow in calls. OverflowInMode NULL DBINT Number of calls overflowed into this service that are currently queued or in progress. OverflowInNow NULL DBINT Number of calls the peripheral overflowed into this service during the rolling five-minute interval. OverflowInTo5 NULL DBINT Number of calls overflowed into this service since midnight. OverflowInToday NULL DBINT Number of calls overflowed out of this service during the current half-hour interval. OverflowOutHalf NULL DBTINYINT The service attempts to overflow out calls if the delay for the longest delayed call is greater than this value. If 0, the service attempts to overflow out all calls; if 127, the service never attempts to overflow out calls. OverflowOutMode NULL DBINT The number of tasks that have overflowed out of this service to some other service (call it service X) and have not overflowed out of service X. OverflowOutNow NULL DBINT Number of calls overflowed out of this service during the rolling five-minute interval. OverflowOutTo5 NULL DBINT Number of calls overflowed out of this service since midnight. OverflowOutToday NULL DBINT Number of calls to the service handled within the peripheral service level during the current half-hour interval. PeriphServiceLevelCallsHalf NULL DBINT Number of calls to this service handled within the peripheral service level since midnight. PeriphServiceLevelCallsToday NULL DBFLT4 Service level for the service calculated by the peripheral during the current half-hour interval. PeriphServiceLevelHalf NULL DBINT Number of offered calls used to calculate the peripheral service level for the current half-hour interval. PeriphServiceLevelOfferHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 483 All Tables Service_Real_Time