/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of offered calls used to calculate the peripheral service level since midnight. PeriphServiceLevelOfferToday NULL DBFLT4 Service level for the service calculated by the peripheral during the rolling five-minute interval. PeriphServiceLevelTo5 NULL DBFLT4 Service level for the service calculated by the peripheral since midnight. PeriphServiceLevelToday NULL DBINT Number of outbound Preview calls made by agents for this service that ended during the current half-hour interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsHalf NULL DBINT Number of agents currently talking on outbound Preview calls for the service. Unsupported for Outbound Option. PreviewCallsNow NULL DBINT In the current half-hour interval, the number of ended outbound Preview calls that agents for the service have placed on hold at least once. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsOnHoldHalf NULL DBINT Number of seconds outbound Preview calls were placed on hold by agents for this service during the current half-hour interval. This data element is based on HoldTime. The value is updated in the database when the after-call work associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsOnHoldTimeHalf NULL DBINT Number of seconds outbound Preview calls were placed on hold by agents for this service during the rollingfive-minute interval. This data element is based on HoldTime. The value is updated in the database when the after-call work associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsOnHoldTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 484 All Tables Service_Real_Time