/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of outbound Preview calls made by agents for the service during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsTo5 NULL DBINT Number of outbound Preview calls made by agents for this service since midnight. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. PreviewCallsToday NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service during the current half-hour interval. RedirectNoAnsCallsHalf NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service during the rolling five-minute interval. RedirectNoAnsCallsTo5 NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service since midnight. RedirectNoAnsCallsToday NULL DBINT Not currently used. ReserveCallsHalf NULL DBINT Not currently used. ReserveCallsNow NULL DBINT Not currently used. ReserveCallsOnHoldHalf NULL DBINT Not currently used. ReserveCallsOnHoldTimeHalf NULL DBINT Not currently used. ReserveCallsOnHoldTimeTo5 NULL DBINT Not currently used. ReserveCallsOnHoldTimeToday NULL DBINT Not currently used. ReserveCallsOnHoldTo5 NULL DBINT Not currently used. ReserveCallsOnHoldToday NULL DBINT Not currently used. ReserveCallsTalkTimeHalf NULL DBINT Not currently used. ReserveCallsTalkTimeTo5 NULL DBINT Not currently used. ReserveCallsTalkTimeToday NULL DBINT Not currently used. ReserveCallsTimeHalf NULL DBINT Not currently used. ReserveCallsTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 487 All Tables Service_Real_Time