/mcpKeys and NULL Option Data Type Description Name NULL DBINT Not currently used. ReserveCallsTimeToday NULL DBINT Not currently used. ReserveCallsTo5 NULL DBINT Not currently used. ReserveCallsToday NULL DBINT Number of calls to the service abandoned within the service level threshold during the current half-hour interval. ServiceLevelAbandHalf NULL DBINT Number of calls to the service abandoned within the service level threshold during the rolling five-minute interval. ServiceLevelAbandTo5 NULL DBINT Number of calls to the service abandoned within the service level threshold since midnight. ServiceLevelAbandToday NULL DBINT Number of calls to the service answered within the service level threshold during the current half-hour interval. ServiceLevelCallsHalf NULL DBINT Number of calls to the service for which a service level event occurred during the current half-hour interval. ServiceLevelCallsOfferedHalf NULL DBINT Number of calls to the service for which a service level event occurred during the rolling five-minute interval. ServiceLevelCallsOfferedTo5 NULL DBINT Number of calls to the service for which a service level event occurred since midnight. ServiceLevelCallsOfferedToday NULL DBINT Number of calls to the service currently queued for longer than the service level threshold. ServiceLevelCallsQHeld NULL DBINT Number of calls to the service answered within the service level during the rolling five-minute interval. ServiceLevelCallsTo5 NULL DBINT Number of calls to the service that were answered within the service level threshold since midnight. ServiceLevelCallsToday NULL DBFLT4 Service level for the service during the current half-hour interval. ServiceLevelHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 488 All Tables Service_Real_Time