/mcpKeys and NULL Option Data Type Description Name NULL DBFLT4 Service level during the rolling five-minute interval. There are three types of service level calculations, and they are determined by the Service Level type chosen in configuration. They are: 1. Ignore Abandoned Calls ServiceLevel = ServiceLevelCalls / (ServiceLevelCallsoffered
Abandoned Calls have Negative Impact ServiceLevel = ServiceLevelCalls / ServiceLevelCallsoffered - RouterCallsDequeued) 3. Abandoned Calls have Positive Impact ServiceLevel = (ServiceLevelCalls + ServiceLevelCallsAband) / (ServiceLevelCallsoffered - RouterCallsDequeued) Note This field is relevant to the Unified CCE environment only. ServiceLevelTo5 NULL DBFLT4 Service level for the service since midnight. ServiceLevelToday NULL DBINT The current mode of the service: • 1 = Day service • 2 = Night service • 3 = Closed with answer • 4= Closed, no answer • 5 = Transition • 6= Open • 13 = Pilot Status Other. ServiceModeIndicator PK, FK NOT NULL DBINT Foreign key from Service table. SkillTargetID NULL DBINT Total talk time in seconds for calls to the service ending during the current half-hour interval. TalkTimeHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 489 All Tables Service_Real_Time