McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Total talk time in seconds for calls to the service ending during the rolling five-minute interval. TalkTimeTo5 NULL DBINT Total talk time in seconds for calls to the service ending since midnight. TalkTimeToday NULL DBINT Number of calls transferred into the service during the current half-hour interval. TransferInCallsHalf NULL DBINT Number of calls transferred into the service during the rolling five-minute interval. TransferInCallsTo5 NULL DBINT Number of calls transferred into the service since midnight. TransferInCallsToday NULL DBINT Number of calls transferred out of the service during the current half-hour interval. TransferOutCallsHalf NULL DBINT Number of calls transferred out of the service during the rolling five-minute interval. TransferOutCallsTo5 NULL DBINT Number of calls transferred out of the service since midnight. TransferOutCallsToday Shift Provides the name, start time, and end time of the current shift. Table 404: Indexes for Shift Table index_keys index_description index_name ShiftName nonclustered, unique, primary key located on PRIMARY XPKShift Table 405: Fields in Shift Table Keys and NULL Option Data Type Description Name PK NOT NULL VNAME32 Name of the Shift scheduled. ShiftName NOT NULL SMALLDATETIME Shift start time. StartTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 490 All Tables Shift