/mcpKeys and NULL Option Data Type Description Name YES DBINT Total number of ACD calls to the skill group that were abandoned while ringing at an agent's position. The value is counted at the time the call disconnects, and the database is updated every reporting. AbandonRingCalls YES DBINT Total ring time associated with ACD calls to the skill group that were abandoned while alerting an agent's position. RingTime occurs after any DelayTime and LocalQTime. The value is counted at the time the call disconnects, and the database is updated every reporting. AbandonRingTime YES DBINT The total number of ACD calls to the skill group that abandoned while being held at an agents position. The value is counted at the time the call disconnects, and the database is updated every reporting. AbandonHoldCalls YES DBINT Total talk time, in seconds, outbound ACD calls handled by agents associated with this skill group that ended during the reporting interval. The value includes the time spent from the agent beginning the call to when the agent begins after-call work for the call. The value is counted when the after-call-work time associated with the call (if any) is completed, and the database is updated every reporting. Note This field does not include the hold time; it is recorded in the AgentOutCallsOnHoldTime field. AgentOutCallsTalkTime YES DBINT The total number of outbound ACD calls by an agent associated with this skill group that ended during the current reporting interval that were placed on hold at least once during the life of the call. The value is counted when the after-call work associated with the call (if any) is completed, and the database is updated every reporting. AgentOutCallsOnHold YES DBINT Total number of seconds outbound ACD calls were placed on hold by agents associated with this skill group. This value updated in the database when after-call work associated with the call (if any) is completed. AgentOutCallsOnHoldTime YES DBINT Not currently used. AgentTerminatedCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 503 All Tables Skill_Group_Interval