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Keys and NULL Option Data Type Description Name YES DBINT Average handle time in seconds for inbound calls associated with the skill group that were handled during the reporting interval. This value is calculated as follows: HandledCallsTime / CallsHandled. The AvgHandledCallsTime value is counted when any after-call work time associated with the call is completed, and the database is updated every reporting. AvgHandledCallsTime YES DBINT The total number of AutoOut (predictive) calls made by agents associated with this skill group that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. AutoOutCalls YES DBINT The total handle time, in seconds, for AutoOut (predictive) calls handled by agents associated with this skill group that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The AutoOutCallsTime value includes the time spent from the call being initiated to when the agent completes after-call work time for the call. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. AutoOutCallsTime YES DBINT Total talk time, in seconds, for AutoOut (predictive) calls handled by agents associated with this skill group that ended during the reporting interval. This value includes the time spent from the call being initiated to when the agent begins after-call work for the call. It includes the HoldTime associated with the call. AutoOutCallsTalkTime is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. AutoOutCallsTalkTime YES DBINT The total number of ended AutoOut (predictive) calls that agents associated with this skill group have placed on hold at least once. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. AutoOutCallsOnHold Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 504 All Tables Skill_Group_Interval