/mcpKeys and NULL Option Data Type Description Name YES DBINT The total number of seconds that AutoOut (predictive) calls were placed on hold by agents associated with this skill group during the reporting interval. The value is counted when the after-call work associated with the call (if any) has completed, and the database is updated every reporting. AutoOutCallsOnHoldTime YES DBINT The total handle time, in seconds, for outbound ACD calls handled by the skill group that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The AgentOutCallsTime value includes the time spent from the agent beginning the call to when the agent completes after-call work time for the call. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. AgentOutCallsTime YES DBINT The total number of outbound ACD calls made by agents in the skill group that ended during a reporting interval. The value is counted when any after-call work time associated with the call is completed, and the database is updated every reporting. AgentOutCalls YES DBINT Total time in seconds agents associated with this skill group were in the Not_Active state for this skill group during the reporting interval. AvailTime is included in the calculation of LoggedOnTime. AvailTime YES DBINT The number of calls associated with this skill group barged in on either by the supervisor or by the agent. This field is applicable for Unified CCE only. BargeInCalls NULL DBINT The ID of Bucket Intervals from the Bucket_Interval table used to generate the following RouterAnsInterval and RouterAbandInterval fields in this record. BucketIntervalID YES DBINT Number of seconds agents have spent in the BusyOther state for this skill group during the reporting interval. BusyOtherTime is included in the calculation of LoggedOnTime. BusyOtherTime YES DBINT For skill groups assigned to campaigns only per the Campaign Skill Group. As skill groups are often reused for new campaigns, this provides a historical trail for proper reporting. Filled in by the CallRouter. CampaignID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 505 All Tables Skill_Group_Interval