/mcpKeys and NULL Option Data Type Description Name YES DBINT Total number of seconds that inbound ACD calls that agents associated with the skill group placed on hold that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. IncomingCallsOnHoldTime YES DBINT The total number of inbound ACD calls that agents associated with the skill group placed on hold at least once during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. IncomingCallsOnHold YES DBINT The total number of seconds internal calls agents associated with the skill group ended in this reporting ever put on hold. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsOnHoldTime YES DBINT The total number of internal calls that agents associated with the skill group ended in this reporting that were ever placed on hold. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsOnHold YES DBINT Number of seconds spent on internal calls received by the agent during the reporting interval. The value is incremented when the after-call-work time associated with the call has completed. InternalCallsRcvdTime YES DBINT Number of internal calls associated with this skill group that agents received and that ended during this reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCallsRcvd YES DBINT Number of internal calls agents associated with this skill group ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. InternalCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 509 All Tables Skill_Group_Interval