McDewey

Keys and NULL Option Data Type Description Name YES DBINT Number of seconds spent on internal calls initiated by the agent during the reporting interval. The value is incremented when the after-call-work time associated with the call has completed. InternalCallsTime YES DBINT The number of seconds during which all calls to the agent are in interrupted state during the reporting interval. InterruptedTime YES DBINT The number of calls intercepted either by the supervisor or by the agent. This field is applicable for Unified CCE only. InterceptCalls YES DBINT Total time, in seconds, agents associated with this skill group were logged on during the reporting interval. This field is applicable for both Unified ICM, Unified CCE and Outbound Option. This value is based on the sum of the following: 1. HoldTime 2. TalkInTime 3. TalkOutTime 4. TalkOtherTime 5. NotReadyTime 6. WorkReadyTime 7. WorkNotReadyTime 8. BusyOtherTime 9. ReservedStateTime 10. TalkAutoOutTime 11. TalkPreviewTime 12. TalkReservedTime 13. InterruptedTime LoggedOnTime YES DBINT The number of calls monitored either by the supervisor or by the agent. This field is applicable for Unified CCE only. MonitorCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 510 All Tables Skill_Group_Interval