/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of Network consultative calls completed by agents in the skill group with at least one call on hold. The count is counted when the after-call work time associated with the consultative call (if any) is completed, and the database is updated every reporting. NetConsultativeCalls YES DBINT The number of seconds agents in the skill group spent handling a Network consultative call with at least one call on hold. The value is counted when the after-call work time associated with the consultative call (if any) is completed, and the database is updated every reporting. NetConsultativeCallsTime YES DBINT The number of Network conference calls that the skill group agents initiated. The conferenced out calls only include Network conference calls. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. NetConferencedOutCalls YES DBINT The number of seconds that agents spent on Network conference calls that they initiated. This only includes time spent on Network conference calls initiated by the agent. This database element uses ConferenceTime from the Termination_Call_Detail table. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. NetConfOutCallsTime YES DBINT Number of calls that were network (Blind and Consultative) transferred out of the skill group during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. NetTransferOutCalls YES DBINT Total seconds agents were in the Not Ready state for this skill group during the reporting interval. NotReadyTime is included in the calculation of LoggedOnTime. NotReadyTime NULL DBINT The total number of pick requests successfully routed to this skill group for this interval. PickRequests NULL DBINT The total number of pull requests successfully routed to this skill group for this interval . PullRequests NULL DBINT Number of pick requests resulting in an error. PickErrors Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 511 All Tables Skill_Group_Interval