/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of pull requests resulting in an error. PullErrors YES DBFLT4 Percentage of Ready time that agents associated with this skill group spent talking or doing call work during the reporting interval. This is the percentage of time these agents spent working on calls versus the time agents were ready. PercentUtilization NULL DBINT Foreign Key from Precision_Queue table. PrecisionQueueID YES DBINT Total number of outbound Preview calls made by agents associated with this skill group that ended during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCalls YES DBINT Total handle time, in seconds, for outbound Preview calls handled by agents associated with this skill group that ended during the reporting interval. Handle time includes WorkTime, TalkTime, and HoldTime. The PreviewCallsTime value includes the time spent from the call being initiated to when the agent completes after-call work time for the call. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsTime YES DBINT Total talk time, in seconds, for outbound Preview calls handled by agents associated with this skill group that ended during the reporting interval. This value includes the time spent from the call being initiated to when the agent begins after-call work for the call. It therefore includes the HoldTime associated with the call. PreviewCallsTalkTime is counted when the after-call work time associated with the call (if any) has completed. This field is applicable for both Unified ICM and Unified CCE, and the database is updated every reporting. PreviewCallsTalkTime YES DBINT The total number of ended outbound Preview calls that agents associated with this skill group have placed on hold at least once during the reporting interval. The value is counted when the after-call work time associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsOnHold Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 512 All Tables Skill_Group_Interval