/mcpKeys and NULL Option Data Type Description Name YES DBINT The total number of seconds outbound Preview calls were placed on hold by agents associated with this skill group during the reporting interval. The value is counted when the after-call work associated with the call (if any) has completed, and the database is updated every reporting. PreviewCallsOnHoldTime YES DBINT For Outbound Option, the number of reservation calls received by agents in this skill group during the reporting interval. ReserveCalls YES DBINT For Outbound Option, the time during the reporting interval that outbound agents in this skill group spent on reservation calls waiting for delivery of a Campaign customer call. This includes preview time for Preview, Direct Preview, and Personal Callback calls. Note ReserveCallsTime is the sum of TalkTime, HoldTime, and WrapTime for reservation calls. As the reservation calls don't have HoldTime and WrapTime, this value is same as the ReserveCallsTalkTime. ReserveCallsTime YES DBINT For Outbound Option, the talk time for agents in this skill group on reservation calls during the reporting interval. This is calculated using Call State. ReserveCallsTalkTime YES DBINT For Outbound Option, the number of reservation calls for agents in this skill group placed on hold during the reporting interval. ReserveCallsOnHold YES DBINT For Outbound Option, the time that reservation calls for agents in this skill group are on hold during the reporting interval. ReserveCallsOnHoldTime NOT NULL DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 513 All Tables Skill_Group_Interval