/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of ACD calls to the skill group that rang at an agent's terminal and redirected on failure to answer. The value is counted at the time the call is diverted to another device, and the database is updated every reporting. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. RedirectNoAnsCalls YES DBINT The number of seconds ACD calls to the skill group rang at an agent's terminal before being redirected on failure to answer on failure to answer. The value is counted at the time the call is diverted to another device, and the database is updated every reporting. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. RedirectNoAnsCallsTime NULL DBINT Number of calls abandoned within interval 1. For Skill Group Interval, RouterAbandInterval is calculated from the moment a call is queued to a skill group until the call is abandoned. This column is applicable to both third-party ACDs and Unified CCE with the following exception: the column is not incremented if the call abandons after it is routed to a standard ACD, unless the call was translation routed. In a Unified CCE Enterprise Gateway deployment, a Unified ICM (parent) connected with a Unified CCE and with a Unified CCE System PG (child) or Cisco Unified Contact Center Express (child) through Unified CCE Gateway PG, network queuing data is not available in the child or in the child agent or supervisor desktops. The time spent in the network queue is not included in the reporting metrics in the child. A call center manager, who would usually only look at the Unified CCE child reports, must also look at the parent Unified ICM reports for network queuing data. RouterAbandInterval1 NULL DBINT Number of calls abandoned within interval 2. See RouterAbandInterval1. RouterAbandInterval2 NULL DBINT Number of calls abandoned within interval 3. See RouterAbandInterval1. RouterAbandInterval3 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 514 All Tables Skill_Group_Interval