/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls answered within interval 1. For Skill Group Interval, RouterAnsInterval is calculated from when the call is queued to a skill group or a precision queue, to when the call is answered. This column is applicable to both third-party ACDs and CC Enterprise with the following exception: the column is not incremented if an agent on a third-party ACD answers the call, unless the call was translation routed. In a Unified CCE Enterprise Gateway deployment,a Unified ICM (parent) connected with a Unified CCE with a Unified CCE System PG (child) or Cisco Unified Contact Center Express (child) through Unified CCE Gateway PG, network queuing data is not available in the child or in the child agent or supervisor desktops. The time spent in the network queue is not included in the reporting metrics in the child. A call center manager, who would usually only look at the Unified CCE child reports, must also look at the parent Unified ICM reports for network queuing data. With the existence of a network VRU, for Unified CCE and for Unified ICM systems in which calls are translation-routed, the measurement of Service Level begins when the call arrives at the routing script, or when its call type is changed. This means that if self-service is performed on a call before the call is queued to an agent, the routing script must change the call type of the call when self-service is completed. Otherwise, the time spent in self-service negatively impacts the Service Level. RouterAnsInterval1 NULL DBINT Number of calls answered within interval 2. See RouterAnsInterval1. RouterAnsInterval2 NULL DBINT Number of calls answered within interval 3. See RouterAnsInterval1. RouterAnsInterval3 NULL DBINT Number of calls answered within interval 4. See RouterAnsInterval1. RouterAnsInterval4 NULL DBINT Number of calls answered within interval 5. See RouterAnsInterval1. RouterAnsInterval5 NULL DBINT Number of calls answered within interval 6. See RouterAnsInterval1. RouterAnsInterval6 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 516 All Tables Skill_Group_Interval