McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Number of calls answered within interval 7. See RouterAnsInterval1. RouterAnsInterval7 NULL DBINT Number of calls answered within interval 8. See RouterAnsInterval1. RouterAnsInterval8 NULL DBINT Number of calls answered within interval 9. See RouterAnsInterval1. RouterAnsInterval9 NULL DBINT Number of calls answered within interval 10. See RouterAnsInterval1. RouterAnsInterval10 YES DBINT Number of calls queued to the group by the CallRouter that were abandoned during the half-hour interval. The CallRouter sets this field. RouterCallsAbandQ DBINT The summation of time spent waiting in queue with this skill group by callers that abandon before being routed to an agent. The CallRouter sets this field. RouterDelayQAbandTime NULL DBINT The maximum number of calls queued for this skill group during this interval. Calls queued against multiple skill groups are included in the count for each skill group it was queued to. The CallRouter sets this field. RouterMaxCallsQueued NULL DBINT The longest a call had to wait before being answered, abandoned, or otherwise ended. This includes time in the network queue, local queue, and ringing at the agent if applicable. The CallRouter sets this field. RouterMaxCallWaitTime YES DBINT Number of calls queued to the group by the CallRouter during the reporting interval. The CallRouter sets this field. RouterQueueCalls NOT NULL DBINT Currently not used, set to zero (0). RecoveryDay NULL DBINT The value indicates Half Hour boundary interval (0

• 47). Two 15 minute interval records will have a unique half hour boundary value. ReportingHalfHour NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The valid values are 30 (default) or 15. ReportingInterval Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 517 All Tables Skill_Group_Interval