/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of calls that were de-queued from this skill group to be routed to another skill group in the reporting interval. This field is incremented when a call is de-queued by a Cancel Queue node or a Release Call node. This field is applicable to Unified CCE environments and to ICM environments where calls are translation-routed to Skill Groups. The CallRouter sets this field. RouterCallsDequeued YES DBINT The number of calls that resulted in an error condition in the reporting interval. A few examples of error condition are: • CCE Script implementation is unable to find a target for the call due to any scripting or configuration error. • The system is unable to route the call to the identified Agent for any error in the network or device. • Calls with mis-configured labels do not use default routing; for example, when a route has not been defined. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. The CallRouter sets this field. Note For precision queue skill groups, this value counts the number of calls resulting in an error condition after the calls are routed to an agent desktop. See Router Error Codes for the complete list of RouterError codes. RouterError Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 519 All Tables Skill_Group_Interval