/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of calls that were abandoned and de-queued from this skill group. When a call is queued to multiple skill groups and abandoned, the RouterCallsAbandQ field is incremented for one skill group and RouterCallsAbandDequeued is incremented for all the other skill groups. The group that is charged with the abandon is the group to which the call had been continuously queued to the longest at the time of the abandon. Usually, this would be the first group the script queued the call to, unless a more complicated dequeue, queue, or requeue scenario changes the order. The term "continuously queued" means that if a call is queued to a group, later dequeued, and still later requeued, the earlier time in queue is not used in determining which group the abandon is charged against. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. The CallRouter sets this field. RouterCallsAbandDequeued YES DBINT Reserved for future use. Reserved1 YES DBINT Reserved for future use. Reserved2 YES DBINT Reserved for future use. Reserved3 YES DBINT Reserved for future use. Reserved4 YES DBFLT4 Reserved for future use. Reserved5 NOT NULL DBINT The SkillTargetID of the skill group. Together with the SkillGroupSkillTargetID, identifies the skill group member. SkillTargetID YES DBINT Number of calls for which agents received supervisor assistance during the reporting interval. The value is counted when the supervisor-assisted call completes, and the database is updated every reporting. This field is applicable for Unified CCE. SupervAssistCalls YES DBINT Number of seconds agents associated with this skill group spent on supervisor-assisted calls during the reporting interval. The value is counted when the supervisor-assisted call completes, and the database is updated every reporting. This field is applicable for Unified CCE. SupervAssistCallsTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 520 All Tables Skill_Group_Interval