/mcpKeys and NULL Option Data Type Description Name YES DBINT Number of seconds agents associated with this skill group spent talking on external outbound or consultative transfer calls during the reporting interval. TalkOutTime is included in the calculation of TalkTime and LoggedOnTime. TalkOutTime YES DBINT Number of seconds agents spent talking on other calls (neither inbound nor outbound) during the reporting interval. Examples of other calls include agent-to-agent transfers and supervisor calls. TalkOtherTime is included in the calculation of TalkTime and LoggedOnTime. TalkOtherTime YES DBINT Number of calls transferred into the skill group during the reporting interval. In Unified CCE, a call is counted as offered only when it is answered. This field is applicable for both Unified ICM and Unified CCE. Note For blind transfers in Unified CCE, this field is not updated when the call that was blind transferred to an IVR is later transferred to another agent and the agent answers the call. Note: "Calls" may include voice calls and non-voice tasks from ECE or third-party multichannel applications that use the Task Routing APIs. TransferInCalls YES DBINT Total seconds agents associated with this skill group were in the Talking state during the reporting interval. This value is based on the following: 1. TalkInTime 2. TalkOutTime 3. TalkOtherTime 4. TalkAutoOutTime 5. TalkPreviewTime 6. TalkReservedTime TalkTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 525 All Tables Skill_Group_Interval