/mcpKeys and NULL Option Data Type Description Name YES DBINT Number of seconds agents associated with this skill group spent handling transferred in calls that ended during this reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. TransferInCallsTime YES DBINT Number of calls transferred out of the skill group during the reporting interval. The value is counted when the after-call work time associated with the call (if any) is completed, and the database is updated every reporting. Note: "Calls" may include voice calls and nonvoice tasks from ECE or third-party multichannel applications that use the Task Routing APIs. TransferOutCalls YES DBINT Number of seconds the agent spent talking on AutoOut (predictive) calls during the reporting interval. TalkAutoOutTime is included in the calculation of LoggedOnTime. TalkAutoOutTime YES DBINT Number of seconds the agent spent talking on outbound Preview calls during the reporting interval. TalkAutoOutTime is included in the calculation of LoggedOnTime. TalkPreviewTime YES DBINT Number of seconds the agent spent talking on agent reservation calls during the reporting interval. TalkReserveTime is included in the calculation of LoggedOnTime. TalkReserveTime YES DBINT Total time in seconds agents associated with this skill group were in the WORK_NOT_READY state during the reporting interval. WorkNotReadyTime is included as in the calculation of LoggedOnTime. WorkNotReadyTime YES DBINT Total seconds agents in the skill group were in the WORK_READY state for tasks associated with this skill group that ended during this reporting interval. WorkReadyTime is included in the calculation of LoggedOnTime. WorkReadyTime YES DBINT The number of calls coached either by the supervisor or by the agent. This field is applicable for Unified CCE only. WhisperCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 526 All Tables Skill_Group_Interval