/mcpIn an IPCC Enterprise Gateway deployment, Unified ICM (parent) connected with an Unified CCE with an IPCC System PG (child) or Cisco Unified Contact Center Express (child) through IPCC Gateway PG, network queuing data is not available in the child or in the child agent/supervisor desktop. The time spent in the network queue is not included in the reporting metrics in the child. A call center manager who would usually only look at the Unified CCE child reports will need to also look at the parent Unified ICM reports for network queuing data. Note Local database only. Contains real time information about each skill group. The system software generates a Skill_Group_Real_Time record for each skill group. Related Table Skill_Group, on page 493 (via SkillTargetID) Table 418: Indexes for Skill_Group_Real_Time Table index_keys index_description index_name SkillTargetID clustered, unique, primary key located on PRIMARY XPKSkill_Group_Real_Time Table 419: Fields in Skill_Group_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT The total handle time, in seconds, for outbound ACD calls associated with this skill group that ended during the rolling five-minute interval. Handle time includes WorkTime, TalkTime, and HoldTime. The AgentOutCallsTime value includes the time spent from the call being initiated by the agent to the time the agent completes after-call work time for the call. The value is updated in the database when the after-call work time associated with the call (if any) is completed. AgentOutCallsTimeTo5 NULL DBINT The total number of outbound ACD calls associated with this skill group that ended during the current five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. AgentOutCallsTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 528 All Tables Skill_Group_Real_Time